Accessories (glue,tape, cleaners etc.)

• CoolPiece sells adhesives and accessories for your convenience but does not manufacture them.
• We are unable to offer refunds for any accessory products that you try and dislike. This does not affect our famous hairpiece guarantee, but these accessories are offered at low prices for your convenience and you may find them ideal for your needs, or not.
• Please do not ask for refunds on opened or partially used products.
• Returned accessories that are opened or used are discarded and refunds cannot be given.
• We encourage you to try new products at your own risk. What works well for client A may not be so ideal for client B etc.

Ready-Made hairpieces may be returned for a refund of the full purchase price, with the following restrictions:

• The unit must not have been cut, trimmed to size, dyed, bleached or altered in any way.
• The unit must be in as-new condition, ready to serve the needs of another client.
• The unit must not have any trace of tobacco odor. 
• If you smoke when you check it out and package it up for return, we will not consider the unit to be as-new and it will need to be sanitized and then placed on clearance. If such an odor is detected your refund is limited to $100. You will have had a $95 cigarette.

The CoolPiece Guarantee:

Custom-Made hairpieces may be returned for a refund of the full purchase price, even if you are returning a perfectly made item that was made exactly to your specs. Despite our small mark-up, We'll take the loss and this guarantee is our commitment to your satisfaction. We will ask you for an opportunity to make changes first.

Used items of course cannot be exchanged for new ones or the purchase price. You still have to buy your next one, and intentional abuse of our guarantee is very unwelcome. We expect the client to match our ethics.