CoolPiece.com is an Internet Web Site.

We help you via email.

We do not offer help via telephone and we do not offer a telephone support line.

Phone messages left at our number may not be returned for several days.
Please look at the info menu on CoolPiece.com  first!
We answer all email !

BEFORE TELEPHONING US, PLEASE READ ALL OF THIS:

CoolPiece offers unlimited help via email. As an Internet business CoolPiece does not offer help, counseling, sales or education via telephone. Sorry we cannot sell via telephone so please use the website for purchases. If you call and leave a number for us to telephone you back to take an order we will not return that call. Please buy online only.

Please understand that we will not return phone calls about glue and other non-production related subjects, for example declined credit cards. Please email us instead. All emails are answered, usually with no delay whatsoever.

If you call our phone number and get a recording, please clearly leave an email address or better yet email us in case the recording is unclear and we cannot get back to you. A short recording of your phone hanging up does not allow us to help you.

Emails about urgent or non-urgent issues will always be replied to, even if the answer is already on the website. Please use the contact-us features when you are unable to find an important answer on the website etc.

Please take care to type your email address accurately or we will never be able to send our answer to your question and we wouldn't want you to think we ignored it! People often type in an email address that simply does not exist, and we are unable to reply to it.

If you think you did not get an timely answer to your email then most likely our reply is in your Spam filter inbox, so please check there for our emails and for any missing UPS tracking info. That's usually where it is!

We try to answer all email immediately unless it is night time or we are in a plane etc.. Sometimes there is a backlog of a couple of hours during the week or up to a day or two at the weekend. Phone messages are picked up with less frequency. if you want a quick reply, do not choose the telephone as a way to get in touch. Our priority has to be Internet communication, therefore telephone is not the best way to pass information to us. Please use email for the fastest response.

Once again, no telephone calls about glue or accessories please, and for urgent hair matters, email is the faster way to get help. Also the answers are often already on the info pages on the website!

Our phone number is +1 310 421 8879