Online Hair Replacement Since 2001

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Feedback

For a long time we neglected to save feedback but after trawling through email we found enough to post here.


April 13th 2018 M.W.

So glad I tried the NG. It’s AWESOME.

>>> 

April 9th 2018 D.L.

My new hairsystem has arrived... it looks great! .... you soon for another ......new system.  Thank…


Easy to read

We have always tried to make the website easy to read, because, after all, so many of the hair-loss community is made up more mature individuals.  We are experimenting with a larger font, with serifs, in our email communications as of January 2018. Please give us feedback.

Please note our new address

When we moved from California to Hawaii in 2016, we made announcements but a few clients sent in templates etc. that were slowly forwarded from our old State.

This year we have changed our address again, from the mail-box facility at 150 Hamakua Drive, to our new permanent location at 1248 Kahili Street. After Summer 2017, anything sent to Hamakua has a chance of being lost. Please update…

Hairpiece keeps getting bigger

Avoiding the over-shave

No CA sales tax on hair for 2017

As you know we moved from California to Hawaii in April 2016, but we have retained nexus in California in the form of a stockroom for glue and tapes, and have also shipped almost every US order from there, so we have been forced to collect and file CA sale tax from all CA customers.

For 2017 we have found a way to work around this on hair orders. All hairpieces purchased by clients in California…

Even better rates on your shipping

Well, you are going to notice, when you come shopping from either a desktop or mobile system, that our online shopping cart has a new look. You will be able to see your shipping charges in advance, and the low rates that you see are pulled live from UPS, FedEx or USPS where applicable, and reflect our bulk discounts at UPS. (USPS is just for Alaska, Hawaii, Puerto Rico and Guam).

On some orders…

Emergency Ready-Made Matchmaker

Are you a custom hairpiece wearer who just watched a mad goat run through your house and eat all your hairpieces?

We will find an emergency match with the most similar ready-made unit, compared to your usual specifications, so you can possibly be wearing new hair, for this or any other reason, within a few days!

New: Low shipping rates to non-USA addresses for hair orders

Orders for both custom and ready-made hairpieces will be shipped directly from our China office to all clients who live outside of the United States.

In almost every case, it will be via either FedEx or UPS from China, and we have introduced lower pricing in the shopping cart system.

So if you live in Italy, Japan, France, Scotland, Argentina, New Zealand etc., you will save money on…

Accessories and Hair Split

Following the MLK holiday in mid-January 2016, all accessories (glue, tapes, solvent) will ship from our new order fulfillment center in Southern California. It will no longer be possible to place a hairpiece and some glue into the same shopping cart.

Most clients never combine, but it could impact some worldwide clients who like to save on international shipping. At some point in 2016 our…

Hair Colors

We used to have photographs of stock hair colors on the website, but we found that they looked different on each computer and also they resulted in clients receiving orders that did not match their color expectations.

For this reason we removed all such images. The only way to get a perfect match for your custom order, or a good match for your stock ready-made order, is to send in a hair color…

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