For a long time we neglected to save feedback but after trawling through email we found enough to post here.
May 21st 2019 B.F.
I've been a loyal customer for about 20 years and your
service has been great!
May 17th 2019 B.Z.
You blew my mind with this custom
May 8th 2019 H.J.
....just wanted to confirm/ I love the new system.
April 21st 2019 B.Z.
All the other companies , when you went past the first row or two on the hairline, the knots became visible....on yours, I never saw a knot....that is huge for me.
April 12th 2019 M.T.
I thought I would try another site for the heck of it and it was a mistake. You guys are dependable I get what I order, I'm sticking with you.
March 20th 2019 J.M.
After over a decade buying hair from you, I can affirm, with a high degree of certitude and confidence, that CoolPiece has the best customer service in the hair industry. Never failed to solve any of my hair problems.
February 8th 2019 B.J.
Thank you so much!! Customer for life here.
November 30th 2018 B.Z.
great piece...thank you
November 30th 2018 D.S.
.......they turned out FANTASTIC! BEST EVER! PERFECT! So, again, just like my last order from a few months ago.
October 30th 2018 H.G.
Thanks Jeffrey. You have always done business with integrity - that is why I have stuck with you all these years :-)
October 24th 2018 R.A.
I just received the new unit a couple of hours ago and it’s already been cut. I know I’ve said this before and I have truly meant it every time but it just keeps getting better. This is hands down the absolute best CoolPiece I have ever received. Every detailed specification is perfect. It is ridiculously great in every way. Wow!
Thanks as always… best to you,
October 2nd 2018 C.S.
You were absolutely correct. I do prefer Swiss better. Thank you for your expertise and advice. I look forward to making more purchases in the very near future.
September 18th 2018 G.C.
Jeff, just received the 2 (NG) pieces today. they are spot on as usual ! You got a customer for life! Thanks G.C.
August 20th 2018 P.B.
Another very good unit. Your team did a great job and I look forward to
the second one I ordered.
By the way, I don't order from anyone but Coolpiece. I've managed to
maintain these units carefully so that they last several months.
All the best.
August 19th 2018 R.M.
I would also like to take this moment to tell that I am generally very happy with the Coolpiece products. The pieces have been consistent (i.e., not much variation from order to order for the same specifications), and the quality has been excellent, and that is why I have been buying from you for more than 10+ years.
July 31st 2018 D.K.
I got it cut right away and have been working with it since then. They did a nice job with this one. The quality of the front venting was especially good.
July 2nd 2018 G.M.
Just to let you know the stock unit arrived, I got it fitted today and I'm delighted!
May 16th 2018 R.A.
Today I finally had the new unit cut and ready for it’s debut. Wow… absolutely perfect in every way. Wish I had 10 more just like it. Hope Hawaii is treating you well. So sad about all the devastation on the big island. One can only wish for better days ahead. Thanks as always for your help. Best to you,
April 13th 2018 M.W.
So glad I tried the NG. It’s AWESOME.
April 9th 2018 D.L.
My new hairsystem has arrived... it looks great! .... you soon for another ......new system. Thank you very much. I'm satisfied with CoolPiece@
April 6th 2018 L.M.
You hit it out of the park yet again. I could not be happier with my new hair. It's so soft, the color is gorgeous... I just cannot say enough.
I flat ironed it last night, and it still looks good. Pics attached.
For whatever reason, this time the hair came precut in layers. No need to go to the salon before wearing it, so that saved me 70 bucks.
I'm beyond happy. I admit that I cheated on you with another provider for a wig that cost about 200$, and it's so cussing ugly... I learned my lesson and I will never stray again.
I am so grateful for you and your company. Thank you SO MUCH.
April 3rd 2018 A.A.
So, I love the stock piece, the hair color is perfect, the hairline is perfect and the knots are perfect!
March 29th 2018 S.H.
Ok this new unit is awesome. I went over the back before I cut in and found it to be perfecto. 2 thumbs up!
March 14th 2018 L.M.
I've received the new hair last night, and of course it's marvelous. It has the density that I expect, and the color is just gorgeous. I love it. I'll be getting it cut next weekend, and when I do I'll have the stylist take some pics.
I'm going to take you up on the offer to refurb my older unit, because it's still in salvageable condition and it would be a shame to toss it so early.
February 5th 2018 R.P.
Just to let you know that I've received the hairpiece and as usual, very happy with the quality that makes CoolPiece the best!.....Your loyal customer.....
January 18th 2018 R.R.
spot on! Top.
Will re-order in short notice.
December 12th 2017 M.K.
Thanks so much for making me look "like a million". My attractive meter has gone from a D to a B! It like, just skipped C! Lol
December 11th 2017 Y.K.
By the way, I was referred to you by my good friend (MK) who looks like a million bucks right now, and which spoke highly about you and your commitment to your products for the longest time. He really took the time to educate me about every aspect of choosing the right hair piece. So, thank you and looking forward to it.
October 29th 2017 R.A.
I received my new unit over three weeks ago but finally got it cut and styled today. All I can say is WOW!!! It is absolutely perfect from color to density and on and on. Not to mention it fits like a glove. Easily one of the best ever if not the best period. Thanks as always for your help. Hope Hawaii is treating you well. Best to you...
October 29th 2017 Y.S.
How is it going boss? Hope things are going well at your end. Your systems are awesome. I get so much longevity out of your systems. Yes, i take really good care of them but the credit goes to how they are built. Keep it up sir.
October 28th 2017 K.C.
Thank you so much for the rapid, friendly, detailed service...this is part of the reason why I've referred so many people to you. :) And yes.....it's been a while. The second to last hair lasted longer than any other one I've had. I've only been wearing the most recent one for the last couple months. I'd like to have 2 new cut in pieces available in case of emergencies though. My cut in lady is retiring soon.
October 28th 2017 J.S.
Thanks for another successful order. I took a quick look at it and the specs were all followed as I had hoped.
September 26th 2017 S.H.
I broke the unit out of the bag last night and have to comment on the beautiful work done. The ... left ... right ... in perfect symmetry. Great work by the factory/coolpiece.
July 10th 2017 P.B.
Hi Jeffrey. This unit is perfect. Very satisfied. I'd like to repeat this order but instead of freestyle I would like back.
July 7th 2017 D.S.
Hey Jeff, This last unit has to be the best one ever! Color is perfect, blends in really well! You are right though, people don't really notice as much as you would think. Asked my brother and his wife, who know I wear a hair piece, if they noticed my new hair. They hadn't. Actually, no one has mentioned but then most people probably wouldn't.
I just hope they can make the next one just like this one. Plan to order soon.
June 2nd 2017 J.R.
My hair arrived a few days ago and it is soooo nice. Very happy with the color, quality and just everything.
I thought I would order another - a total duplicate of this last order
May 9th 2017 V.N.
I received both systems today. They might be the most perfect ones I have ever had.
March 22nd 2017 S.H.
Unit is amazing!!! A+++. It is like an artpiece.
September 27th 2016 T.B.
Thank you for the great service over the years Jeffrey. Best Wishes, T
September 20th 2016 M.H.
Fantastic, thankyou Jeffrey.
Oh & I will be placing a new order very shortly too, thanks again Jeffrey for the great service you supply!
September 12th 2016 R.A.
Well the new unit arrived a couple of weeks ago and it was finally cut today. Wow!!! It’s one of the best ever. As always thanks so much for your help. Hope you continue to enjoy beautiful Hawaii. Best to you,
September 4th 2016 D.S.
Received the (stock) hairpiece.. .it is wonderful...I just straightened with flat iron.. perfect...don't even need to cut.
August 4th 2016 M.H.
Hi Jeffrey, just to let you know I received the repaired piece & it's perfect, THANKYOU. I must say that the service I have received from you/coolpiece has been second to none! Out of all the suppliers I have tried over the years you have been by far the best, so again thankyou for the great service you supply & please don't stop.
June 24th 2016 D.R.
Greetings and Aloha! The system looks awesome!…Mahalo!
June 3rd 2016 S.K
I wanted to be able to write a comment to say that the last hair system I got was my FAVORITE of all time, (from any company in the past 15 years. It was long enough, silky, but with body, and MEDIUM density is perfect for me. That's why I want two more! You are doing such a service to women. There's nothing like feeling your hair looks natural and great.
June 1st 2016 P.B.
Job well done Jeffrey
May 6th 2016 R.A.
Hope the move went smoothly and you are enjoying your wonderful new life in beautiful Hawaii!
Even with the move it seems CoolPiece is running on schedule and my new unit arrived on time without a glitch. Just had it cut yesterday and it looks great… color, size, gray, density… everything is great.
Thanks as always for your help and I hope the move proves to be everything you’re wanting it to be.
Best to you,
May 1st 2016 C.E.
...Just wanted to let you know the HP is fantastic! Perfect color etc
March 30th 2016 D.S.
I received my system last week and it was exactly what i had hoped for. The pompadour ventilation in the front was excellent - thanks for all your help.
December 28th 2015 D.S.
Received "CoolPiece" before Christmas....it is PERFECT. I'm keeping the number for future reference...perhaps a little more gray ...:) Happy New Year!!!
December 21st 2015 B.K.
Just got the unit done. It's perfect. Can u please duplicate it again? Please .... Thanks a lot
November 25th 2015 B.B.
Just got the piece cut in. Looks terrific.
My stylist asked me for your name. He wants to be your representative in ......... or some such thing.
November 23rd 2015 R.A.
I finally cut and wore the new unit yesterday. Absolute perfection! Wow… perhaps the most spot-on I’ve ever had.
Best to you and Happy Thanksgiving!
November 18th 2015 L.M.
I received my new hair. If I had a million dollars, I would buy 1,818 more of them, exactly the same.
Thank you so much. It's lovely.
September 24th 2015 P.B.
Hi Jeffrey. Job well done. The piece is terrific. Besides the overall look of it, I like the fact there was no band around the border to cut away. Again, thanks for a superb unit.
August 28th 2015 R.A.
I finally got the new unit cut and started wearing it. The color and little bit of gray throughout is a winner. Although subtle it adds a texture and dimension that looks fantastic.
Thanks so much.
July 29th 2015 J.H.
Jeffrey, My stock piece arrived and the color /density etc. was just terrific. I couldn't be more pleased with the 30R that you suggested along with the mirage base. Thank you, Dr.J-H
July 17th 2015 G.C.
Jeff! The one i got is perfect! No one can come close to your service and quality! CoolPiece is the best and i only buy from you! thanks again.
June 24th 2015 L.M.
I just wanted to let you know I put on my new hair earlier today for the first time... holy fucking shit. It look AMAZING. The hair itself is super silky and smooth, but not fake-shiny, and it flows like a dream. The color is splendid. The edge is nonexistent when it's touched from the outside, as opposed to the piece I had before, which had a discernible bump at the edge. Also, it doesn't itch at all. It's incredibly light and airy. It's unbelievable.
It's the best thing I've ever done. I have a hair appointment on Thursday to get it cut and styled (right now it's all one length so it looks a little hippy). I'll send you a picture once it's styled.
I'll definitely be ordering from you again, with some slight changes. ...... Overall, it's amazing and absolutely gorgeous. Thank you. Thank you. I hope you understand how impactful the work you are doing is on people like me. You are a life-saver (possibly literally).
I hope you have a great rest of the week, and that you are aware of how significantly you are bettering peoples' lives.
Thank you again.
May 29th 2015 R.A.
I just wanted to let you know how pleased I am with the new unit I recently received. I finally had it cut and styled and it's easily one of the best units I've had. There's really not much else to say except I wish I had more of the same. Just about all the specs are spot on given the fact that they all vary slightly from order to order.
May 15th 2015 J.C.
I have been looking for an alternative to (name hidden). I did like the quality of the hair and the way the piece felt on my head. It was much better than (name hidden).
April 23rd 2015 D.S.
Yes the same specs would be great my last few orders have just been perfect!!
April 9th 2015 M.H.
Hi Jeffrey, just to let you know that I received my system on Tuesday so was early than expected which was a real nice surprise, also no …… charges!!! This was one of my biggest worries as with ….. I was having to pay an nearly $60 on top of what I had paid for the system. Best of all is your system is much better quality by far, very natural looking, the hair & colour match & also the size is spot on, I am very happy! Thank you! I will be ordering another very shortly as I like to always have two at hand. Thank you again for a great service, I will certainly be recommending CoolPiece!
March 30th 2015 E.B.
The hair quality is great and the color is a perfect match. All that is needed is more density in the front and a slight curl .... and it will be perfection.
March 30th 2015 J.C.
I have to say that the quality of your pieces is much better than I have had before. I am used to losing hair- although I am very careful with my systems.
March 26th 2015 M.D.
Hi Jeffrey, I am back. I have been unable to find anything that matches what I can get from you quality and price wise. It seems that you have the best hair, the best prices, and the best haircuts as well.
March 5th 2015 J.E.
Just received my unit its cut perfectly. I will place another order in a couple weeks of the same thing. Thanks for all your help.
February 22nd 2015 R.R.
Just to let you know, I had my new unit cut in last week. My two concerns were a good fit and a non-grad hairline. Both were really good. Thanks very much and keep up the good work.
February 13th 2015 R.E.
I received the new unit today, along with the tape. The unit is very nice. I appreciate the prompt and reliable service as well as the quality of the product.
March 14th 2015 B.M
This post refers to comments sent to another seller by a customer who is now happy at CoolPiece:
(name deleted) has been unable to duplicate their own systems that I have been buying from them for over 10 years. What makes them think they can do it with others. Each time a system came back from them it was totally different than previous ones. The color was wrong, the length was wrong, the wave was wrong, etc. the only thing that was correct was the size of the base and that was even questionable at times. Inconsistency has been the name if the game. I finally gave up and then found another company who was able to actually duplicate one of (name deleted)'s units from one of my old ones. They even included improvements in the base and from hairline so it actually looks like a real gradual hairline. AND they did it at half the cost. When I complained to (name deleted) back in November. Their only solution to make it right was to sell me another unit at half price. Why would I want to buy still another unit that is made incorrectly even at half price. As a long time customer I have seen Quality diminish tremendously. WHAT A SHAME! I'm sure we'll see this comment deleted by (name deleted). So be it.
December 13th 2014 S.
Thank you very much for my last order. The quality is amazing, I think it is one of the best units I've ever received, very happy with it. Delivery was also perfect. Kudos to you and to the factory. Keep up the great work.
Many thanks and happy holidays.
December 10th 2014 C.K.
Also....I referred my stylist to your website....she knows that I get great quality hair and I told her about your awesome one on one customer service. (which I appreciate). She is going to check you out and possibly refer her other clients to you.
November 28th 2014 R.R.
Happy Thanksgiving, I hope that you and yours had a great holiday. The last unit that you sent me is....Perfect!! Best ever. It fits like a glove and the density is exactly as I want it. The part area is spot on!
November 26th 2014 P.R
Thanks Jeffrey, The unit is perfect.
I really appreciate your sterling customer service.
September 29th 2014 B.M.
I got it today. Color and gray was right on. Thanks.
September 28th 2014 J.M.
Jeff - feedback - last order was 110% to order. I loved it. Thanks to you and your crew for the excellent job.
August 16th 2014 Y.S.
I hope all is well at your end. Thank you so much. I really liked the piece with straight hair (5cm Indian natural straight). The density on my last order was just perfect. I am wearing it right now and i feel much more confident.
August 6th 2014 B.K.
(from a returning CoolPiece client) I got informed of (name deleted) from my brother. I was hesitant but decided to see what they have. Let's just say it was the biggest mistake and the quality is horrible. I don't like what kind of hair they use, but I never seen anything this bad. I probably use it for halloween.
March 3rd 2014 M.G.
My previous system had lasted 9 months. Even then it wasn't totally unfit to wear. I could've colored it and worn for another couple of months, but decided to replace.
October 13th 2013 R.E.
Once again, I am very impressed with the prompt shipping and high quality. The hair is beautiful, with the color right, and lovely wave and fineness. I am very happy to receive such nice looking units, within such a short window after ordering.
The first unit I ordered held up very well. Thank you for what you do!
September 20th 2013 J.E.
Thank you. It is always a pleasure doing business with you. Customer service and consistency is a strength for your firm. I confirm this after many years ordering from you.
March 26th 2013 J.H.
Hey! I just wanted to tell you that I got that new one and had it cut in today and it's fantastic! Really great- one of the best ever. I'm just waiting to get paid, but I want to order at least one more exactly like this one ASAP... hopefully, by the end of the week. Thanks so much. Nicely done sir.
April 3rd 2013 G.C.
jeff, just had the new piece cut in and it's awesome! the hair is spot on in density, gray percent, and straight (chineese). the guy who cut's me in (also a hair wearer),is thinking of buying his own personal piece's from you. thanks again . your quality is number 1!
June 9th 2012 B.D.
In checking my order status I took the opportunity to read the two articles; "2011 a bad year for hair wearers" and "2012: Prices-ethics-politics".
Your ethics along with your steadfast business practices really make CoolPiece the coolest place to do business.
I have witnessed, through the forum posts of others, the disappointments many have gone through dealing with other vendors.
I am glad I have stuck with CoolPiece, and will continue to do so as long as I wear!
April 4th 2012 W.B.
Folks, if you are new to lace hair replacement, please read my review here and trust me that CoolPiece is your best choice.
The customer service is friendly and professional, making the ordering process pleasant.
And, then you receive your hair in the mail, already cut and styled, if you choose that option.
I have been a happy CoolPiece customer since January, 2009.
Whether I have ordered a custom hairpiece, or a stock hairpiece to tide me over until a custom was completed... the quality of the hair has always been consistent.
The hairline is always frighteningly realistic, the knots bleached just perfectly... and, the transition from a staggered, transparent front edge to the true thickness of my chosen density is a work of art.
The color of the hairpiece always matches my own, based on my color sample that the factory uses.
The texture and health of the hair is dependably beautiful.
A new service, Billy the Barber, was added to CoolPiece this year.
The latest hairpiece that I received in the mail this morning was my first to be cut by Billy the Barber, and the results are excellent! For me? The results are also life-changing!
My schedule is pretty hectic, chaotic, and unpredictable.
Scheduling the time to attach an uncut hairpiece and go to an appointment at my salon was always a bit stressful.
Now? I can simply throw my hair on, leave the house, and if the urge hits me to go get my growing hair trimmed without an appointment, I can do that now!
Billy the Barber cut my hairpiece based on pics that I sent of a pompadour... the results are exact!
CoolPiece has a customer for life, in me.
June 29th 2011 J.M.
I would like to report that my last unit was made to the exact specification. I decided to wear it for a few weeks and wait until it was settled to provide feedback. I am ordering another unit now. Thanks for an excellent job and for working with me through many discussions to get it right. Regards,
April 26th 2011 G.S.
Everything is absolutely PERFECT! Thank you for all your expert help. Will order more units very soon. Sincerely,
April 4th 2011 J.S.
You hit a home run on the last order, in terms of matching my new color sample and adding 10% gray, along with the just under light density. I want to thank and compliment you for this. Its not easy to please a discriminating customer and you are doing a great job.
September 7th 2010 W.B.
My custom arrived, and all I can say is, "Wow!"
I have had a certain image in my mind, for the hairline, and this is it.
I will NOT be changing my specs from this point on.
Just wanted to let you know, the work from your company is appreciated and it is perfect!
July 10th 2012 G.M.
I think you are one of the few, totally honest sellers out there. You always seem to go that extra mile to help your clients. I want you to know how much I respect and appreciate you! Thanks again!
June 1st 2012 J.
I am one of many suckers who lost money when one of your competitors ** closed shop and ran-off with our money. Your emergency stock-piece is of a higher quality than anything I ever ordered from that **** and ******** man. I look forward to my first custom CoolPieces arriving soon.
February 8th 2013 B.V.
I know I asked a million questions, not just here but at some competing sites also. The other sites seem so sales driven and the answers seemed so uninformed and so full of childish spelling and grammar mistakes. I paid about $20 more to choose CoolPiece but I will stay here until my hair grows back, which it won’t. You may be the only straight-up trustworthy hair site on the web.
June 29th 2011, J.M.
I would like to report that my unit was made to the exact specification. I decided to wear it for a few weeks and wait until it was settled to provide feedback. I am ordering another unit now. Thanks for an excellent job and for working with me through many discussions to get it right. Regards,
May 4th 2011 G.C.
Another big ( thank you). Just got the new piece and it was done and delivered right on time and exactly to my template on file with you and the other spec's i asked for. and thank you very much for taking the time to email me when you told me the density i chose was not correct for me, you were right on the money! it's obvious that you deal with one of the (top notch) hair piece maker's,the quality in the ventilation, knot bleaching and over all placement when it is ventilated is outstanding! i will be ordering 2 more this year, might try a super thin skin one just to see if i can do it in the (cold) new england winter's.
Again, thank you jeff , you have a customer who will be back