Online Hair Replacement Since 2001

Return Policy

Accessories (glue,tape, cleaners etc.)

Ready-Made hairpieces may be returned for a refund of the full purchase price, with the following restrictions:

The CoolPiece Guarantee:

Custom-Made hairpieces may be returned for a refund of the full purchase price, even if you are returning a perfectly made item that was made exactly to your specs. Despite our small mark-up, We'll take the loss and this guarantee is our commitment to your satisfaction. We will ask you for an opportunity to make changes first.

Used items of course cannot be exchanged for new ones or the purchase price. You still have to buy your next one, and intentional abuse of our guarantee is very unwelcome. We expect the client to match our ethics.