Repairs to a hairpiece up to 8" wide X 10" long are priced at a flat rate of $90, regardless of how much or how little work is required.
Repairs to an oversized hairpiece or wig are priced at a flat rate of $120, regardless of how much or how little work is required.
There is an additional charge for longer hair, matching the long hair surcharge for a new unit the same size/hair length as the repair unit. We will offer the exact quote and a form for payment once we verify the repair is acceptable by our factory.
AVAILABILITY
Due to a shortage of labor, repair work is not always available. Please check with us before sending anything.
Repair orders may now take up to two months to complete. Repair technicians work from home in Qingdao, China, and repair work can be quite slow.
Some repair orders are declined by the factory. If the labor hours are too many, they will decline, and a new unit purchase is your only option.
Coloring is not a service we can provide. Your stylist will have to recolor your sun-faded hair, or you can do it at home.
HYGIENIC RESTRICTIONS:
Wash and dry your item before you send it in for repair.
Items sent for repair or duplication must be extremely clean, glue-free and completely dry. No tobacco smoke odor!
Dirty, sticky or bad-smelling units will not be evaluated for repair.
Such units will be returned untouched, or in the case of International addresses we will invoice you for return shipping of the unqualifying unit
Again, clean, dry, adhesive-free items only! No exceptions.
TERMS
If a new unit seems to be different than specified, corrective repair is free. Please contact us when the unit is still new.
If a unit was delivered long ago and has been used, any such corrective repair cannot be free.
If a unit has been altered or added to by another vendor or by a hair-replacement salon or hair-replacement stylist, or by yourself, no corrective repair can be free.